Smyle Digital  ·  Service

ONGOING SUPPORT & MAINTENANCE in Los Angeles

No plan, no retainer. You ask, we estimate the hours, you approve, we do it.

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WHAT IS
ONGOING SUPPORT & MAINTENANCE?

There is no maintenance package here, because most of our sites do not need one. A static site with no database and no plugins does not rot the way a WordPress install does. When you want something changed, checked, or fixed, you email us. We tell you roughly how long it will take, you say go or you do not, and we bill the time. That is the whole arrangement. Nothing runs monthly, and nothing happens on your site that you did not ask for.

WHAT
YOU GET.

Content Updates

Text changes, a new service listing, staff swaps, price updates, an extra page. Send us what you want changed. Most of it lands inside an hour.

Fixes When Something Breaks

A form that stopped sending, a broken link, a layout that shifted after a browser update. We built the site, so we are not learning it on your dime.

Checkups On Request

Ask for one and you get the current state of the site: Core Web Vitals, page speed, crawl errors, broken links, and what is actually worth fixing. It happens when you ask, not on a schedule.

Hosting & Domain Help

Setting up hosting, pointing DNS, moving a domain, sorting out an SSL certificate. Both accounts stay in your name and you pay those providers directly. We bill only for our time.

An Estimate Before Anything Starts

You get the hourly rate and a time estimate before we touch the site, and we do not bill past that estimate without asking you first.

THE RESULTS
YOU CAN
EXPECT.

  • No monthly bill for a month where your site needed nothing
  • The person who built your site is the person who changes it
  • A rate and an estimate before the work, not a surprise invoice after it
  • Nothing running in the background you did not agree to

FREQUENTLY ASKED

  • What does maintenance cost?

    Updates are billed hourly. No retainer, no subscription, and no minimum. Some months you will not need us at all and there is nothing to pay. When you do, you get the rate and an estimate before any work starts. Your domain renewal and hosting are separate, billed by the registrar and the host on accounts in your name, not by us.

  • Do I need to pay for maintenance if my site never changes?

    Usually not. The sites we build are static: no database, no plugins, nothing that needs patching on a schedule. Your host renews the SSL certificate and your registrar renews the domain. Realistically you hear from us when you want something changed, and some clients go a year without that. If a browser update ever breaks something, tell us and we fix it.

  • Can I hire you for maintenance on a site you did not build?

    Yes, with a brief onboarding period so we can audit the existing codebase and hosting setup. Some third-party sites built on platforms we do not support may not qualify — contact us to discuss your specific situation.

  • How do I know how many hours a task will take?

    We estimate before we start. Small updates — text changes, image swaps — usually take under an hour. Anything larger gets a written estimate first, and we never bill past it without asking.


LET'S TALK
ongoing support & maintenance.